[cisco-voip] CUPS CUPC Login Error - Help Needed

[svr.file at gmail.com]

The user already has the hard phone listed as a controlled phone. I have
restarted the CTIManager service on the publisher but will need to re-test
the client.

In the meantime, do you have any other ideas that I could try if that
doesn't work?

Thanks.


On 12 October 2010 18:29, Burak Dag <burdag at gmail.com> wrote:

> Hi,
>
> you must assign the hard Phone to the user and restart the cti service an
> call manager it helps.
>
> Regards
>
> 2010/10/12 svr.file at gmail.com <svr.file at gmail.com>
>
>> Hi All,
>>
>> I need some assistance with a strange problem I'm having with Cisco
>> Unified Personal Communicator.
>>
>> I have a CUPC client running on the UC server network, users are able to
>> login and see the presence state of other users and IM other users. The
>> other client is connected to the phone, in the data VLAN. Users are not able
>> to log onto this client, when the same user tries to log into the CUPC
>> client on laptop connected to the phone they get an error message 'Unable to
>> connect to network, Please check your network connection'.
>>
>> This is a new server running CUPS 8.x and CUPC 8.x, currently in the lab
>> and both incoming and outgoing ACLs have been upset to allow ALL. I should
>> also mention that the topology is that the server and the phone are in
>> different locations, the phones register via a simulated WAN and both CUPC
>> and CUPS have IP connectivity both directions and there are no ACLs on the
>> routers.
>>
>> Any assistance would be greatly appreciated.
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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