[cisco-voip] CUPS CUPC Login Error - Help Needed

[sashank]

Are u trying to login with the hostname or Ip address. Try with the IP
address first.

 

Warm Regards,

Venkata Sasanka.pathi(-91 950 265 2290)

Consultant | unified communications

Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)

Sudha House 3, Tilak Road Abids, Hydrabad 

Andhra Pradesh - 500 001

| Mobile: 09502652290 | Phone : +91 -040 - 66115656 | 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of svr.file at gmail.com
Sent: Tuesday, October 12, 2010 11:18 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CUPS CUPC Login Error - Help Needed

 

Hi All,

I need some assistance with a strange problem I'm having with Cisco Unified
Personal Communicator.

I have a CUPC client running on the UC server network, users are able to
login and see the presence state of other users and IM other users. The
other client is connected to the phone, in the data VLAN. Users are not able
to log onto this client, when the same user tries to log into the CUPC
client on laptop connected to the phone they get an error message 'Unable to
connect to network, Please check your network connection'.

This is a new server running CUPS 8.x and CUPC 8.x, currently in the lab and
both incoming and outgoing ACLs have been upset to allow ALL. I should also
mention that the topology is that the server and the phone are in different
locations, the phones register via a simulated WAN and both CUPC and CUPS
have IP connectivity both directions and there are no ACLs on the routers.

Any assistance would be greatly appreciated. 

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