[cisco-voip] CUPS CUPC Login Error - Help Needed

[svr.file at gmail.com]

The CUPC client in 8.x so I can't login to check the server health on the
laptop connected to the phone. The CUPC client on the server network shows
everything as green.

I'm using IP to connect to the CUPS server.

I can also see within CUPS that the user has been assigned a devices and an
extension.

Thanks.


On 12 October 2010 19:39, sashank <sasanka.pathi at locuz.com> wrote:

>  Are u trying to login with the hostname or Ip address. Try with the IP
> address first.
>
>
>
> Warm Regards,
>
> *Venkata Sasanka.pathi(-91 950 265 2290)*
>
> *Consultant | unified communications*
>
> *Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)*
>
> *Sudha House 3, Tilak Road Abids, Hydrabad *
>
> *Andhra Pradesh - 500 001*
>
> *| Mobile: 09502652290 | Phone : +91 -040 - 66115656 | *
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *svr.file at gmail.com
> *Sent:* Tuesday, October 12, 2010 11:18 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] CUPS CUPC Login Error - Help Needed
>
>
>
> Hi All,
>
> I need some assistance with a strange problem I'm having with Cisco Unified
> Personal Communicator.
>
> I have a CUPC client running on the UC server network, users are able to
> login and see the presence state of other users and IM other users. The
> other client is connected to the phone, in the data VLAN. Users are not able
> to log onto this client, when the same user tries to log into the CUPC
> client on laptop connected to the phone they get an error message 'Unable to
> connect to network, Please check your network connection'.
>
> This is a new server running CUPS 8.x and CUPC 8.x, currently in the lab
> and both incoming and outgoing ACLs have been upset to allow ALL. I should
> also mention that the topology is that the server and the phone are in
> different locations, the phones register via a simulated WAN and both CUPC
> and CUPS have IP connectivity both directions and there are no ACLs on the
> routers.
>
> Any assistance would be greatly appreciated.
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20101012/32803b26/attachment.html>