[cisco-voip] Call monitoring

[polo person]

Hi,
 
I've been asked to look into how we can monitor calls for training purposes on our Call Manager 7.1.3
 
I'm tryting to think of all the various ways to do this, but ultimately we need to be able to listen in to calls, but not to be heard wbhilst listening in.
 
Has anyone got any good ideas how best to do this?
 
Thanks
 
Simon 		 	   		  
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