[cisco-voip] CISCO UC 8.X solution over MS OCS/Lync 2010. Why?

[Scott Voll]

Contact Center?

Does OCS / LYNC have a contact center?

I have not looked in depth into OCS, but I'm guessing that cisco has better
reporting.

As for support, I'm guessing if it's like exchange your kind of on your own,
or paying a pretty hefty cost on each support call.

Those come to mind.

Scott



On Sun, Oct 17, 2010 at 4:12 AM, JA Colmenares <sforcejr at yahoo.com> wrote:

> If you were asked why choosing CUC 8.X over OCS/Lync 2010 when the costs of
> setup and licensing for the MIcrosoft solution are much cheaper?. Please
> take my word about being cheaper due to particular circumstances in our
> company.
>
>
>
> What would your reply be? , I need help justifying the CISCO option. I read
> this document:
>
>
>
>
> http://www.cisco.com/en/US/solutions/collateral/ns151/C11-604516-00_Evaluating_UC_Solutions_WP.pdf<https://webmail.duckcreektech.com/owa/redir.aspx?C=7d9a2103295c47799dacf3a191228bc1&URL=http%3a%2f%2fwww.cisco.com%2fen%2fUS%2fsolutions%2fcollateral%2fns151%2fC11-604516-00_Evaluating_UC_Solutions_WP.pdf>
>
>
>
> I need a more objective and unbiased resource. If you believe you can still
> take a "jab" on the cost aspect, elaborate on it. But I am looking more on
> the benefits and robustness of the solution. A Hybrid solution is not an
> option. Either all CISCO or all Microsoft.
>
>
>
> Not even CISCO partners in my area have been able to provide solid answers
> to this question.
>
>
>
> Thanks
>
>
>
> John
>
>
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