[cisco-voip] CISCO UC 8.X solution over MS OCS/Lync 2010. Why?

[Craig Staffin]

LYNC does not have a call center.

However I think there is a 3rd party one that Microsoft blesses.  It simply
integrates with SIP.


On Mon, Oct 18, 2010 at 3:20 PM, Scott Voll <svoll.voip at gmail.com> wrote:

> Contact Center?
>
> Does OCS / LYNC have a contact center?
>
> I have not looked in depth into OCS, but I'm guessing that cisco has better
> reporting.
>
> As for support, I'm guessing if it's like exchange your kind of on your
> own, or paying a pretty hefty cost on each support call.
>
> Those come to mind.
>
> Scott
>
>
>
> On Sun, Oct 17, 2010 at 4:12 AM, JA Colmenares <sforcejr at yahoo.com> wrote:
>
>>   If you were asked why choosing CUC 8.X over OCS/Lync 2010 when the
>> costs of setup and licensing for the MIcrosoft solution are much cheaper?.
>> Please take my word about being cheaper due to particular circumstances in
>> our company.
>>
>>
>>
>> What would your reply be? , I need help justifying the CISCO option. I
>> read this document:
>>
>>
>>
>>
>> http://www.cisco.com/en/US/solutions/collateral/ns151/C11-604516-00_Evaluating_UC_Solutions_WP.pdf<https://webmail.duckcreektech.com/owa/redir.aspx?C=7d9a2103295c47799dacf3a191228bc1&URL=http%3a%2f%2fwww.cisco.com%2fen%2fUS%2fsolutions%2fcollateral%2fns151%2fC11-604516-00_Evaluating_UC_Solutions_WP.pdf>
>>
>>
>>
>> I need a more objective and unbiased resource. If you believe you can
>> still take a "jab" on the cost aspect, elaborate on it. But I am looking
>> more on the benefits and robustness of the solution. A Hybrid solution is
>> not an option. Either all CISCO or all Microsoft.
>>
>>
>>
>> Not even CISCO partners in my area have been able to provide solid answers
>> to this question.
>>
>>
>>
>> Thanks
>>
>>
>>
>> John
>>
>>
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>>
>
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