[cisco-voip] CUxAC: Park Calls Ring Back

[Bennie Grant]

Sorry - you're quicker than I am.... :)

It does "recall", but it works slightly differently to UCM. When the recall happens, the call reappears in the F5 section of the console - same as if it was a transfer recall, call hold etc. This gives us more flexibility for the calls, in case the operator was not at their desk when the call recalled

You wont hear RINGING per se. You should hear a different tone through the PC speakers though - again, it plays a different tone so that the operator can differentiate between a "new call" and a "reverted call" without looking at the screen

Cheers

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Tuesday, October 19, 2010 12:12 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUxAC: Park Calls Ring Back

Well never mind I found it, albeit even though I have ringing enabled for a reversion on the client the pc is not playing the ring tone.

Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Matthew Loraditch
Sent: Tuesday, October 19, 2010 12:01 PM
To: cisco-voip at puck.nether.net
Subject: CUxAC: Park Calls Ring Back

Can they ring back like regular parks?
Hopefully Bennie is watching the list today! :)

Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!


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