[cisco-voip] CUxAC: Park Calls Ring Back

[Matthew Loraditch]

While we are on the CUxAC subject, when I dial the CTI RP that goes to my AA in UCxN the call rings through my call handlers to the RP for the CUxAC queue fine, when I dial in from an outside number I see UCxN do the same thing it did for the internal call but the Queue never picks up, I get a constant ring. Getting ready to open a TAC case for it.

Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Bennie Grant [mailto:Bennie.Grant at mettoni.com]
Sent: Tuesday, October 19, 2010 12:28 PM
To: Matthew Loraditch; cisco-voip at puck.nether.net
Subject: RE: CUxAC: Park Calls Ring Back

Sorry - you're quicker than I am.... :)

It does "recall", but it works slightly differently to UCM. When the recall happens, the call reappears in the F5 section of the console - same as if it was a transfer recall, call hold etc. This gives us more flexibility for the calls, in case the operator was not at their desk when the call recalled

You wont hear RINGING per se. You should hear a different tone through the PC speakers though - again, it plays a different tone so that the operator can differentiate between a "new call" and a "reverted call" without looking at the screen

Cheers

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Tuesday, October 19, 2010 12:12 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUxAC: Park Calls Ring Back

Well never mind I found it, albeit even though I have ringing enabled for a reversion on the client the pc is not playing the ring tone.

Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Matthew Loraditch
Sent: Tuesday, October 19, 2010 12:01 PM
To: cisco-voip at puck.nether.net
Subject: CUxAC: Park Calls Ring Back

Can they ring back like regular parks?
Hopefully Bennie is watching the list today! :)

Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!


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