[cisco-voip] Unity 8x Call Handler > Opening Greeting > Allow callers to dial an extension during greeting

[Jason Aarons (US)]

Our Unity subscribers all have a 10-digit extensions (eg 904-555-4444)

In CallManager the phones have a 10-digit DN (eg 904-555-4444), with a Translation Pattern that allows 1XXXX to expand to 904-555-XXXX. You can dial 5 digits from phone to phone and it expands to 10 digits.

In a the Opening Greeting Call Handler is there a way to allow callers inputting 1XXXX to transfer to CallManager to do the expansion work and ring a phone? Since 1XXXX doesn't match a subscriber you just get an error message today.


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