[cisco-voip] Unity 8x Call Handler > Opening Greeting > Allow callers to dial an extension during greeting

[Kevin Damisch]

Jason,

Go to your call handler, find the greeting that is being played.  In the middle of the page under the "During Greeting" section, there is a checkbox called "Allow Transfers to Numbers Not Associated with Users or Call Handlers".  Do you have that box checked?  If not, check it and let us know if it works.  I think they added that in 7.x.  I remember the old days where you had to create call handlers for each non-subscriber if you wanted to be able to dial those extensions from a greeting.  Not anymore!

Thanks,
Kevin

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
Sent: Thursday, October 21, 2010 11:29 PM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: [cisco-voip] Unity 8x Call Handler > Opening Greeting > Allow callers to dial an extension during greeting

Our Unity subscribers all have a 10-digit extensions (eg 904-555-4444)

In CallManager the phones have a 10-digit DN (eg 904-555-4444), with a Translation Pattern that allows 1XXXX to expand to 904-555-XXXX. You can dial 5 digits from phone to phone and it expands to 10 digits.

In a the Opening Greeting Call Handler is there a way to allow callers inputting 1XXXX to transfer to CallManager to do the expansion work and ring a phone? Since 1XXXX doesn't match a subscriber you just get an error message today.
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