[cisco-voip] Compliance recording Feature of UCCX 8

[Bill]

Well the recording is a feature of UCCX not CUCM so if you want to record
the calls using UCCX they would all need to be agents. 

 

Your customer needs to look at a third party recording solution. 

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of zohaib shabir
Sent: Friday, October 22, 2010 12:43 PM
To: cisco-voip at puck-nether.net
Subject: [cisco-voip] Compliance recording Feature of UCCX 8

 

Hi All,
can we use the Compliance recording Feature of UCCX 8, for recording CUCM 8
users without converting them to UCCX agents, or is it necessary for every
CUCM user to be converted into agent, before doing compliance recording.
Actually i have a customer who wants only call recording but no agents.

-- 
Regards,
Zohaib Shabir
Ph:+92-302-8232689

 

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