[cisco-voip] Compliance recording Feature of UCCX 8

[Anthony Holloway]

UCCX requires them to be an Agent first.

Calabrio's Monitoring and Recording server with a Compliance Recording
license can record the audio of any phone, agent, non-agent, lobby, etc.

Anthony

On Fri, Oct 22, 2010 at 12:42 PM, zohaib shabir <zohaibshabir at gmail.com>wrote:

> Hi All,
> can we use the Compliance recording Feature of UCCX 8, for recording CUCM 8
> users without converting them to UCCX agents, or is it necessary for every
> CUCM user to be converted into agent, before doing compliance recording.
> Actually i have a customer who wants only call recording but no agents.
>
> --
> Regards,
> Zohaib Shabir
> Ph:+92-302-8232689
>
>
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>
>
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