[cisco-voip] Unity playing Opening Greeting instead of Subscriber Greeting for 1 subscriber

[Pat Hayes]

I'd suggest downloading the latest version of the Port Status Monitor:

http://ciscounitytools.com/Applications/Unity/PortStatusMonitor42/PortStatusMonitor42.html

The updated version will also include the calling/called/forwarding
information on each call. With that, you can verify what calling
number Unity is receiving and then verify whether that extension is
associated with the problem user's account in Unity. If all of that
checks out, then you might want to run the latest DBWalker to rule out
any database inconsistencies.

On Tue, Oct 26, 2010 at 10:01 AM, Dave Wolgast
<dwolgas1 at rochester.rr.com> wrote:
> When this user's DN forwards to Unity (5.0), the caller hears the Unity
> Opening Greeting.  The user is set up with a subscriber in Unity with a
> matching DN.  The Voicemail Profile is the same as the one being used by
> everyone else.
>
> Here is what I see from Unity Port Monitor:
>
> "34","2010/10/26","09:35:52","Appl","attemptsignin"
> "34","2010/10/26","09:35:52","Conv","State -
> d:\commserver\localize\scripts\attemptsignin.cde!Dummy"
> "34","2010/10/26","09:35:52","Conv","Event is [FalseEvent]"
> "34","2010/10/26","09:35:52","Appl","phtransfer"
> "34","2010/10/26","09:35:52","Conv","State -
> d:\commserver\localize\scripts\phtransfer.cde!LoadInfo"
> "34","2010/10/26","09:35:52","Conv","Event is [TrueEvent]"
> "34","2010/10/26","09:35:52","Appl","phgreeting"
> "34","2010/10/26","09:35:52","Conv","State -
> d:\commserver\localize\scripts\phgreeting.cde!AnswerPhone"
> "34","2010/10/26","09:35:53","Conv","Event is [TrueEvent]"
> "34","2010/10/26","09:35:53","Conv","State -
> d:\commserver\localize\scripts\phgreeting.cde!LoadSubscriberMMData"
> "34","2010/10/26","09:35:53","Conv","Event is [TrueEvent]"
> "34","2010/10/26","09:35:53","Conv","State -
> d:\commserver\localize\scripts\phgreeting.cde!Root"
> "34","2010/10/26","09:35:53","Disp","strSubscriberID = "
> "34","2010/10/26","09:35:53","Conv","Event NULL"
> "34","2010/10/26","09:35:53","Conv","State -
> d:\commserver\localize\scripts\phgreeting.cde!PlayGreeting"
> "34","2010/10/26","09:35:53","Conv","Call answered if needed"
> "34","2010/10/26","09:35:53","Disp","Playing greeting for Call Handler:
> Opening Greeting"
>
> I am thinking that the line that has "strSubscriberID = " is significant,
> because it is populated with the DN/subscriber ID in other successful
> forwards to Unity.
>
> I even modified the standard VM Profile and assigned to this user's DN with
> a mask containing his DN.
>
> I can't see any differences in either the phone/DN setup or the Unity
> subscriber setup.
>
> Could there be an issue with the user's subscriber record/mailbox?
>
> Can anyone offer any hints?  I am banging my head.
>
> --
> Dave Wolgast
> Livonia, NY
>
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