[cisco-voip] Unity playing Opening Greeting instead of Subscriber Greeting for 1 subscriber

[Dave Wolgast]

On Tue, Oct 26, 2010 at 10:43 AM, Pat Hayes <pat-cv at wcyv.com> wrote:

> I'd suggest downloading the latest version of the Port Status Monitor:
>
> <http://ciscounitytools.com/Applications/Unity/PortStatusMonitor42/PortStatusMonitor42.html>

OK...This provided the following additional output:

"11:16:03.193","New Call Trunk=0 Calling#=[3995] Dialed#=[5916]
Forwarded#=[] Reason=[1] Origin=[2]"

So it sees the Dialed#, but that doesn't get filled into the Forwarded# as
it does in other such calls. I am not sure what the Reason and Origin codes
tell me.

dbWalker does not come up with any errors or warnings related to this
mailbox.

Does this additional info tell us anything useful?


>
> <http://ciscounitytools.com/Applications/Unity/PortStatusMonitor42/PortStatusMonitor42.html>
> <dwolgas1 at rochester.rr.com> wrote:
> > When this user's DN forwards to Unity (5.0), the caller hears the Unity
> > Opening Greeting.  The user is set up with a subscriber in Unity with a
> > matching DN.  The Voicemail Profile is the same as the one being used by
> > everyone else.
> >
> > Here is what I see from Unity Port Monitor:
> >
> > "34","2010/10/26","09:35:52","Appl","attemptsignin"
> > "34","2010/10/26","09:35:52","Conv","State -
> > d:\commserver\localize\scripts\attemptsignin.cde!Dummy"
> > "34","2010/10/26","09:35:52","Conv","Event is [FalseEvent]"
> > "34","2010/10/26","09:35:52","Appl","phtransfer"
> > "34","2010/10/26","09:35:52","Conv","State -
> > d:\commserver\localize\scripts\phtransfer.cde!LoadInfo"
> > "34","2010/10/26","09:35:52","Conv","Event is [TrueEvent]"
> > "34","2010/10/26","09:35:52","Appl","phgreeting"
> > "34","2010/10/26","09:35:52","Conv","State -
> > d:\commserver\localize\scripts\phgreeting.cde!AnswerPhone"
> > "34","2010/10/26","09:35:53","Conv","Event is [TrueEvent]"
> > "34","2010/10/26","09:35:53","Conv","State -
> > d:\commserver\localize\scripts\phgreeting.cde!LoadSubscriberMMData"
> > "34","2010/10/26","09:35:53","Conv","Event is [TrueEvent]"
> > "34","2010/10/26","09:35:53","Conv","State -
> > d:\commserver\localize\scripts\phgreeting.cde!Root"
> > "34","2010/10/26","09:35:53","Disp","strSubscriberID = "
> > "34","2010/10/26","09:35:53","Conv","Event NULL"
> > "34","2010/10/26","09:35:53","Conv","State -
> > d:\commserver\localize\scripts\phgreeting.cde!PlayGreeting"
> > "34","2010/10/26","09:35:53","Conv","Call answered if needed"
> > "34","2010/10/26","09:35:53","Disp","Playing greeting for Call Handler:
> > Opening Greeting"
> >
> > I am thinking that the line that has "strSubscriberID = " is significant,
> > because it is populated with the DN/subscriber ID in other successful
> > forwards to Unity.
> >
> > I even modified the standard VM Profile and assigned to this user's DN
> with
> > a mask containing his DN.
> >
> > I can't see any differences in either the phone/DN setup or the Unity
> > subscriber setup.
> >
> > Could there be an issue with the user's subscriber record/mailbox?
> >
> > Can anyone offer any hints?  I am banging my head.
>
-- 
Dave Wolgast
Livonia, NY
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