[cisco-voip] vmbox fulling with empty messages

[Sandy Lee]

Hi,
We have a user that migrated to IP telephony yesterday. We have two phone systems in CUC 7.1(5), so we usually just change the Phone system and the CLOS and we're good to go. The problem is, she already have over 2600 voicemail messages since yesterday, which are all empty!!!

Questions:

So how can I delete all the vmbox messages without deleting and recreating the vmbox ? I'm wondering if there's any other way than reseting the vmbox through BUD, because we want to avoid the user having to reconfigure everything.

Where and how to look into the logs to see what's happening with her vmbox ?

Thanks and regards.

Sandy.
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