[cisco-voip] vmbox fulling with empty messages

[Lelio Fulgenzi]

I would log into the Unity Connection Inbox GUI and delete from there. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 



From: "Sandy Lee" <Sandy.Lee at dti.ulaval.ca> 
To: cisco-voip at puck.nether.net 
Sent: Tuesday, October 26, 2010 4:18:22 PM 
Subject: [cisco-voip] vmbox fulling with empty messages 




Hi, 

We have a user that migrated to IP telephony yesterday. We have two phone systems in CUC 7.1(5), so we usually just change the Phone system and the CLOS and we’re good to go. The problem is, she already have over 2600 voicemail messages since yesterday, which are all empty!!! 



Questions: 



So how can I delete all the vmbox messages without deleting and recreating the vmbox ? I’m wondering if there’s any other way than reseting the vmbox through BUD, because we want to avoid the user having to reconfigure everything. 



Where and how to look into the logs to see what’s happening with her vmbox ? 



Thanks and regards. 



Sandy. 
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