[cisco-voip] vmbox fulling with empty messages

[Haas, Neal]

Is her mailbox the main (or default) box on the system. I had something around the same issue with a box being the default box on the system. Change the default box to something else

Neal

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sandy Lee
Sent: Tuesday, October 26, 2010 1:18 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] vmbox fulling with empty messages

Hi,
We have a user that migrated to IP telephony yesterday. We have two phone systems in CUC 7.1(5), so we usually just change the Phone system and the CLOS and we're good to go. The problem is, she already have over 2600 voicemail messages since yesterday, which are all empty!!!

Questions:

So how can I delete all the vmbox messages without deleting and recreating the vmbox ? I'm wondering if there's any other way than reseting the vmbox through BUD, because we want to avoid the user having to reconfigure everything.

Where and how to look into the logs to see what's happening with her vmbox ?

Thanks and regards.

Sandy.
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