[cisco-voip] vmbox fulling with empty messages

[Lelio Fulgenzi]

There is a setting that prevents loops in this case. 


    • Under Telephony Integrations > Phone System > (pick your phone system) 
    • Call Loop Detection by Using DTMF> Enable for Forwarded Message Notification Calls (by Using DTMF) 

There is also an extension option, but I couldn't get that to work. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 



From: "Sandy Lee" <Sandy.Lee at dti.ulaval.ca> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: cisco-voip at puck.nether.net 
Sent: Wednesday, October 27, 2010 9:32:05 AM 
Subject: RE: [cisco-voip] vmbox fulling with empty messages 




Thanks for your help, it turned out she activated the notification on her vm to her DN, so every minute, she had a notification message! 



Sandy. 



From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Tuesday, October 26, 2010 4:33 PM 
To: Sandy Lee 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] vmbox fulling with empty messages 




Connection has a GUI interface to voice mail inbox. 

https://<ipaddr>/ciscopca 

The user's COS will require access to this "Allow Users to Use the Cisco Unity Inbox and RSS Feeds" (I don't know how the two are related). 

They will also need their "web password". Make sure it's not set to change on first log on. 

If you're LDAP synchronized, you're good to go, use your windows password. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 





From: "Sandy Lee" <Sandy.Lee at dti.ulaval.ca> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: cisco-voip at puck.nether.net 
Sent: Tuesday, October 26, 2010 4:29:00 PM 
Subject: RE: [cisco-voip] vmbox fulling with empty messages 




This is just voicemail, we’re not integrated yet with exchange, if that’s the GUI you’re referring to. 





From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Tuesday, October 26, 2010 4:20 PM 
To: Sandy Lee 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] vmbox fulling with empty messages 




I would log into the Unity Connection Inbox GUI and delete from there. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 




From: "Sandy Lee" <Sandy.Lee at dti.ulaval.ca> 
To: cisco-voip at puck.nether.net 
Sent: Tuesday, October 26, 2010 4:18:22 PM 
Subject: [cisco-voip] vmbox fulling with empty messages 



Hi, 

We have a user that migrated to IP telephony yesterday. We have two phone systems in CUC 7.1(5), so we usually just change the Phone system and the CLOS and we’re good to go. The problem is, she already have over 2600 voicemail messages since yesterday, which are all empty!!! 



Questions: 



So how can I delete all the vmbox messages without deleting and recreating the vmbox ? I’m wondering if there’s any other way than reseting the vmbox through BUD, because we want to avoid the user having to reconfigure everything. 



Where and how to look into the logs to see what’s happening with her vmbox ? 



Thanks and regards. 



Sandy. 


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