[cisco-voip] Unity playing Opening Greeting instead of SubscriberGreeting for 1 subscriber

[Ahmed Elnagar]

Try to reset user password and make the password to never expire and
don't prompt the user to change the password at next login "strange I
know but I faced a similar case"

 

 Best Regards;

  Ahmed Elnagar

  Senior Network PS Engineer

  Mob: +2019-0016211

  CCIE#24697 (Voice)

  

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dave Wolgast
Sent: Tuesday, October 26, 2010 4:02 PM
To: Cisco VOIP Newsletter - puck.nether.net
Subject: [cisco-voip] Unity playing Opening Greeting instead of
SubscriberGreeting for 1 subscriber

 

When this user's DN forwards to Unity (5.0), the caller hears the Unity
Opening Greeting.  The user is set up with a subscriber in Unity with a
matching DN.  The Voicemail Profile is the same as the one being used by
everyone else.

Here is what I see from Unity Port Monitor:

"34","2010/10/26","09:35:52","Appl","attemptsignin"
"34","2010/10/26","09:35:52","Conv","State -
d:\commserver\localize\scripts\attemptsignin.cde!Dummy"
"34","2010/10/26","09:35:52","Conv","Event is [FalseEvent]"
"34","2010/10/26","09:35:52","Appl","phtransfer"
"34","2010/10/26","09:35:52","Conv","State -
d:\commserver\localize\scripts\phtransfer.cde!LoadInfo"
"34","2010/10/26","09:35:52","Conv","Event is [TrueEvent]"
"34","2010/10/26","09:35:52","Appl","phgreeting"
"34","2010/10/26","09:35:52","Conv","State -
d:\commserver\localize\scripts\phgreeting.cde!AnswerPhone"
"34","2010/10/26","09:35:53","Conv","Event is [TrueEvent]"
"34","2010/10/26","09:35:53","Conv","State -
d:\commserver\localize\scripts\phgreeting.cde!LoadSubscriberMMData"
"34","2010/10/26","09:35:53","Conv","Event is [TrueEvent]"
"34","2010/10/26","09:35:53","Conv","State -
d:\commserver\localize\scripts\phgreeting.cde!Root"
"34","2010/10/26","09:35:53","Disp","strSubscriberID = "
"34","2010/10/26","09:35:53","Conv","Event NULL"
"34","2010/10/26","09:35:53","Conv","State -
d:\commserver\localize\scripts\phgreeting.cde!PlayGreeting"
"34","2010/10/26","09:35:53","Conv","Call answered if needed"
"34","2010/10/26","09:35:53","Disp","Playing greeting for Call Handler:
Opening Greeting"

I am thinking that the line that has "strSubscriberID = " is
significant, because it is populated with the DN/subscriber ID in other
successful forwards to Unity.

I even modified the standard VM Profile and assigned to this user's DN
with a mask containing his DN.

I can't see any differences in either the phone/DN setup or the Unity
subscriber setup.

Could there be an issue with the user's subscriber record/mailbox?

Can anyone offer any hints?  I am banging my head.

-- 
Dave Wolgast
Livonia, NY

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