[cisco-voip] Questions about CUCM 7.1.3 Pickup Group

[Glen Cobby]

Or replace the pickup key with opickup. Would be nice to change the  
softkey label to make it pickup rather than opickup.
Opickup picks up calls in it's own group first and the the rest of the  
groups are ordered. (I believe as not in front of my ccm right now to  
confirm)

Thanks

Glen

On 1 Sep 2010, at 13:08, "James Buchanan" <jbuchanan at ctiusa.com> wrote:

> Hello,
>
>
>
> Why not assign it as a softkey instead of assigning it to a line  
> button?
>
>
>
> Thanks,
>
>
>
> James Buchanan | Senior Network Engineer | South Region | Presidio  
> Networked Solutions
> 12 Cadillac Dr, Suite 130, Brentwood, TN 37027 |  
> jbuchanan at presidio.com
> D: 615-866-5729 | F: 615-866-5781 | www.presidio.com <http://www.presidio.com 
> >
>
> CCIE #25863, Voice
>
>
>
>
> From: ciscozest [mailto:ciscozest at gmail.com]
> Sent: Wednesday, September 01, 2010 5:42 AM
> To: James Buchanan
> Cc: cisco-voip mailinglist
> Subject: Re: [cisco-voip] Questions about CUCM 7.1.3 Pickup Group
>
>
>
> Hi James,
> Thanks for your reply. Unfortunately we have used the PickUp button  
> assigned to the line 2 on 7942 so no more button available for  
> oPickup. This is annoying for customer as they want to just use  
> simple step with PickUp button for picking up those calls from  
> either the same or diffrent selected pickup groups. Is there a way  
> to do that with just the PickUp button/softkey?
>
> We wish Cisco can improve this feature by merging PickUp with  
> oPickup functionality.:(
>
> thanks,
> Denny
>
>
> On 31/08/2010 7:58 PM, James Buchanan wrote:
>
> I believe when using call pickup groups this way you must use the  
> oPickup softkey (found in the softkey template). I found this  
> relevant link (for CallManager 4.1)-- http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmsys/a07cpick.html#wp1042237 
> .
>
>
>
> Thanks,
>
>
>
> James Buchanan | Senior Network Engineer | South Region | Presidio  
> Networked Solutions
> 12 Cadillac Dr, Suite 130, Brentwood, TN 37027 |  
> jbuchanan at presidio.com
> D: 615-866-5729 | F: 615-866-5781 | www.presidio.com <http://www.presidio.com 
> >
>
> CCIE #25863, Voice
>
>
>
>
>
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
> bounces at puck.nether.net] On Behalf Of ciscozest
> Sent: Tuesday, August 31, 2010 1:36 AM
> To: cisco-voip mailinglist
> Subject: [cisco-voip] Quenstions about CUCM 7.1.3 Pickup Group
>
>
>
> I have setup a pickup group (A) that has few selected call pickup  
> groups (B,C,D) in it but the user are still unable pickup call from  
> any of the pickup members (B,C,D). I have searched the CCM Service  
> parameters option for pickup and find below option. Not sure if this  
> setting change will help as there are in production.
>
>
>
> Auto Call Pickup Enabled : This service parameter determines whether  
> the auto call pickup feature is enabled. Auto call pickup connects  
> the user to an incoming call in a call pickup group so that when the  
> user presses the PickUp, GPickUp, or OPickUp softkey on the phone,  
> Cisco CallManager locates the incoming call in the group and  
> completes the call connection. Valid values specify True (enable  
> auto call pickup) or False (disable auto call pickup). This is a  
> required field. Default: False
>
>
>
> Has anyone ever have the same problem or know the tricks?
>
>
>
> thanks,
>
> Denny
>
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