[cisco-voip] on demand recording

[Joe Martini]

You'll need a 3rd party CTI application to invoke on demand recording, check out NICE.  
http://www.cisco.com/en/US/prod/collateral/routers/ps9701/data_sheet_c02_459069.html

Joe

On Sep 2, 2010, at 3:05 PM, Go0se wrote:

Long story… we have a client that hired a 3rd party contractor to implement a VoIP recording system that utilizes a sip trunk connected to a recording server. This system uses the BIB in the phone to initiate a conference to the sip trunk. If you configure the RECORDING OPTION setting on the line of a phone to AUTOMATIC CALL RECORDING ENABLED it works perfectly and records everything.
 
My question is this: if you configure it for APPLICATION INVOKED CALL RECORDING ENABLED (on demand) is there a service or softkey (I can’t find one) that you can assign to the phone to invoke the recording profile assigned to the line to initiate the on demand conference bridge to the sip trunk? The 3rd party has no documentation for the Cisco side and I don’t find any documentation giving me good direction.
 
As always your time is appreciated.
 
Thanks,
 
Go0se
 
My blog:
http://atc.go0se.com
 
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