[cisco-voip] on demand recording

[Ryan Ratliff]

Nothing native in CUCM that I'm aware of.  Basically the 3rd party monitors the state of the phones you allow it to via CTI and it is the one that initiates the BIB call out to the SIP trunk.

For on-demand typically it's an app a supervisor or someone would use to invoke the recording.  That app talks directly to the recording system to tell it to invoke the recording.
The recording system could certainly design a phone service to let users trigger the call recordings.

-Ryan

On Sep 2, 2010, at 3:05 PM, Go0se wrote:

Long story… we have a client that hired a 3rd party contractor to implement a VoIP recording system that utilizes a sip trunk connected to a recording server. This system uses the BIB in the phone to initiate a conference to the sip trunk. If you configure the RECORDING OPTION setting on the line of a phone to AUTOMATIC CALL RECORDING ENABLED it works perfectly and records everything.
 
My question is this: if you configure it for APPLICATION INVOKED CALL RECORDING ENABLED (on demand) is there a service or softkey (I can’t find one) that you can assign to the phone to invoke the recording profile assigned to the line to initiate the on demand conference bridge to the sip trunk? The 3rd party has no documentation for the Cisco side and I don’t find any documentation giving me good direction.
 
As always your time is appreciated.
 
Thanks,
 
Go0se
 
My blog:
http://atc.go0se.com
 
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