[cisco-voip] FXO and Caller ID

[Joel Perez]

Thanks to all that replied with suggestions.
After some testing it turns out that the carrier switched these lines to
loop-start from ground-start.
Originally they had been setup as ground-start months ago. The customer was
never told by the carrier they were being switched over.
Funny thing is how where they still receiving and making calls successfully
if I had them set to ground-start ports and the carrier was set as
loop-start.
Thanks,

Joel P.

On Tue, Sep 14, 2010 at 6:11 PM, Ahmed Elnagar
<ahmed_elnagar at rayacorp.com>wrote:

>  YES I mean that this is new to CUCM and wasn’t supported before.
>
>
>
>  Best Regards;
>
>   Ahmed Elnagar
>
>   Senior Network PS Engineer
>
>   Mob: +2019-0016211
>
>   CCIE#24697 (Voice)
>
>  [image: ccie_voice_large.gif]
>
>
>
> *From:* Eric Butcher [mailto:Eric.Butcher at cdw.com]
> *Sent:* Tuesday, September 14, 2010 5:50 PM
> *To:* Ahmed Elnagar; John.VanLaecke at ghd.com
>
> *Cc:* cisco-voip-bounces at puck.nether.net; cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] FXO and Caller ID
>
>
>
> Just looked it up to confirm.  CUCM 8.x with select versions of IOS 12.4
> and all versions of 15.x it appears… so it was a combination.
>
>
>
> * *
>
> *Eric Butcher*
>
> *Cisco Unified Communications Engineer**
> **CDW* Professional Services
>
> 11711 N Meridian, Ste 225
>
> Carmel, IN  46032
> ( 317.569.4282 - IP Phone
> ( 765.744.1458 - Mobile
> * eric.butcher at cdw.com
>
> http://www.cdw.com/
>
>
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Ahmed Elnagar
> *Sent:* Tuesday, September 14, 2010 8:12 AM
> *To:* John.VanLaecke at ghd.com
> *Cc:* cisco-voip-bounces at puck.nether.net; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] FXO and Caller ID
>
>
>
> MGCP with FXO and caller ID works? What CUCM version?
>
>
>
>  Best Regards;
>
>   Ahmed Elnagar
>
>   Senior Network PS Engineer
>
>   Mob: +2019-0016211
>
>   CCIE#24697 (Voice)
>
>  [image: ccie_voice_large.gif]
>
>
>
> *From:* John.VanLaecke at ghd.com [mailto:John.VanLaecke at ghd.com]
> *Sent:* Tuesday, September 14, 2010 2:47 AM
> *To:* Ahmed Elnagar
> *Cc:* cisco-voip at puck.nether.net; cisco-voip-bounces at puck.nether.net; Joel
> Perez
> *Subject:* Re: [cisco-voip] FXO and Caller ID
>
>
>
> Hello,
>
> I normally configure these as MGCP or SCCP to the call manager and caller
> ID works a treat,
>
>
>
> Regards,
> *
> John Van Laecke
> Network Administrator **
> **
> GHD**   **Accomplish More Together*
> T: 61 7 3316 4456 | M:0427 015 232 | V: 414456 | E: John.vanlaecke at ghd.com
> Level 2, 201 Charlotte Street QLD AUSTRALIA | www.ghd.com.au<http://www.ghd.com.au/_>
>
> Water <http://www.ghd.com/sectors/water/> | Energy & Resources<http://www.ghd.com/global/sectors/energy--resources/>|
> Environment <http://www.ghd.com/sectors/environment/> | Property &
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>
> Please consider the environment before printing this email
>
> From:
>
> "Ahmed Elnagar" <ahmed_elnagar at rayacorp.com>
>
> To:
>
> "Joel Perez" <tman701 at gmail.com>
>
> Cc:
>
> cisco-voip at puck.nether.net
>
> Date:
>
> 14/09/2010 07:15 AM
>
> Subject:
>
> Re: [cisco-voip] FXO and Caller ID
>
> Sent by:
>
> cisco-voip-bounces at puck.nether.net
>
>
>  ------------------------------
>
>
>
>
> Try to use analog phone with Caller ID feature you are sure it is working
> and check this line…maybe they are sending the caller ID in a format that
> the router don’t understand and hence you received the “Caller ID receive
> failed”
> The call will never make it to CUCM unless caller ID is received and there
> is a command to enable a ring timer after which the router stops trying to
> receive the Caller ID and send the call to it destination without a caller
> ID “I cannot remember the command right now but if you checked help under
> voice port you will find it”.
>
>
>  Best Regards;
>   Ahmed Elnagar
>   Senior Network PS Engineer
>   Mob: +2019-0016211
>   CCIE#24697 (Voice)
>  [image: ccie_voice_large.gif]
>
> *From:* cisco-voip-bounces at puck.nether.net [
> mailto:cisco-voip-bounces at puck.nether.net<cisco-voip-bounces at puck.nether.net>]
> *On Behalf Of *Joel Perez*
> Sent:* Monday, September 13, 2010 6:50 PM*
> To:* Scott Voll*
> Cc:* cisco-voip at puck.nether.net*
> Subject:* Re: [cisco-voip] FXO and Caller ID
>
> Sorry, forgot to add that, yes it's an H323 GW. The GW has been up for a
> while so im not sure if Caller ID worked correctly or not in the past.
> We were just told about this and the troubleshooting below was the first
> thing off the top of my head to check.
>
> Joel P.
> On Mon, Sep 13, 2010 at 11:44 AM, Scott Voll <svoll.voip at gmail.com> wrote:
>
> I'm assuming your using H323....?
>
> On Mon, Sep 13, 2010 at 8:10 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> If you put an analog phone on one of those lines and call it do you get
> caller-id?
>
> -Ryan
>
> On Sep 13, 2010, at 9:41 AM, Joel Perez wrote:
>
> Good Monday morning List.
>
> Im wondering if anyone of you have ran into an issue with caller ID on FXO
> ports? The carrier is in Canada and they swear they are sending me caller ID
> on 4 lines I have from them going into 4 FXO ports on a 2811 release
> 12.4.20T4.
> I have the calls going to CUCM using Connection Plar (DN). If I enable
> caller id on the ports then inbound calls rna and never get to CUCM.
> I have tried using CPtone CA, US, none. I have also tried using the
> following under the Voice ports:
>
> caller-id alerting pre-ring
> caller-id alerting ring (1,2,3,4)
> caller-id enable type 1,2
>
> If any of those are enabled the calls rna. The only one that seems to work
> somewhat is *
> caller*-*id alerting dsp*-*pre*-*alloc *
> With that one the call goes thru but im still not getting Caller ID and I
> get the following in the debug:
>
> Sep 13 13:13:09.238: htsp_process_event: [0/1/2, FXOGS_ONHOOK,
> E_DSP_SIG_0000]fxogs_onhook_ringing
> Sep 13 13:13:09.238: htsp_timer_stop
> Sep 13 13:13:09.238: htsp_timer - 125 msec
> Sep 13 13:13:09.366: htsp_process_event: [0/1/2, FXOGS_WAIT_RING_MIN,
> E_HTSP_EVENT_TIMER]fxogs_wait_ring_min_timer
> Sep 13 13:13:09.366: htsp_timer - 10000 msec
> Sep 13 13:13:11.082: htsp_process_event: [0/1/2, FXOGS_RINGING,
> E_DSP_SIG_0100]
> Sep 13 13:13:11.082: fxogs_ringing_not:
> Sep 13 13:13:11.082: htsp_timer_stop
> Sep 13 13:13:11.082: htsp_timer_stop2
> Sep 13 13:13:11.082: htsp_timer_stop3 htsp_setup_ind
> Sep 13 13:13:11.082: [0/1/2] get_fxo_caller_id:Caller ID receive failed.
>  parseCallerIDString:no data.   *<------- This tells me they arent sending
> me Caller ID unless im reading it wrong*.
>
> Any help would be appreciated.
>
> Thanks,
>
> Joel P
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