[cisco-voip] Help with Hunt Groups

[polo person]

I think you are right Dennis, this would provide a solution, albeit a bit of a sledgehammer to crack a nut!  Still, its an option I can give to the users..... thx.

 

Simon
 


From: Dennis.Heim at cdw.com
To: poloperson57 at hotmail.com; cisco-voip at puck.nether.net
Date: Thu, 16 Sep 2010 10:24:44 -0500
Subject: RE: [cisco-voip] Help with Hunt Groups








Maybe you could take advantage of the 5 user UCCx package that comes with callmanager. Need a separate server, but with uccx, it would be possible.
 

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com
cdw.com/content/solutions/unified-communications/
 
 


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of polo person
Sent: Thursday, September 16, 2010 9:26 AM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Help with Hunt Groups
 
Hmmm... I guess from the deafening silence, that it can't be done.  That's a shame, and imho is a deficiency of the CM.
 
Thanks anyway.
 
Simon
 



From: poloperson57 at hotmail.com
To: cisco-voip at puck.nether.net
Date: Wed, 15 Sep 2010 15:25:44 +0100
Subject: [cisco-voip] Help with Hunt Groups

Hi,
 
Sorry for the basic question.
 
I have 3 x 7911's and I want these to all ring when someone dials a single number. So, I propose to set up a hunt group with a hunt pilot, and use a broadcast Line Group.
 
However, the users do not want calls to "call Forward" anywhere on no-answer (easy), and also for users to get engaged tone when all 3 phones are busy (also easy).
 
However, if all 3 users are logged out of the hunt group, then the callers need to route to a voicemail system (not so easy!)
 
My problem is that I can only get calls to call forward to voicemail when everyone is logged out by configuring the hunt pilot to call forward on busy, which of course makes the calls do just that, which I dont want.
 
Is there a way of separating the "Call Forward on Busy", and the "Call Forward on Everyone Logged Out" events for a hunt pilot number? In other words, make it call forward when everyone is logged out of the hunt group, but have no call forward if everyone is busy?
 
Or can anyone think of a way to do what I'm trying to do in another way?
 
Thanks
 
Simon

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