[cisco-voip] Help with Hunt Groups

[polo person]

I now have a second requirement for this Hunt Group.

 

The phones which are members of the hunt group require that their outgoing Calling Line ID is actually the hunt group number, not their own extension number.   Is there a way of changing this?

 

Thanks

 

Simon
 


From: poloperson57 at hotmail.com
To: cisco-voip at puck.nether.net
Subject: Help with Hunt Groups
Date: Wed, 15 Sep 2010 15:25:44 +0100




Hi,
 
Sorry for the basic question.
 
I have 3 x 7911's and I want these to all ring when someone dials a single number. So, I propose to set up a hunt group with a hunt pilot, and use a broadcast Line Group.
 
However, the users do not want calls to "call Forward" anywhere on no-answer (easy), and also for users to get engaged tone when all 3 phones are busy (also easy).
 
However, if all 3 users are logged out of the hunt group, then the callers need to route to a voicemail system (not so easy!)
 
My problem is that I can only get calls to call forward to voicemail when everyone is logged out by configuring the hunt pilot to call forward on busy, which of course makes the calls do just that, which I dont want.
 
Is there a way of separating the "Call Forward on Busy", and the "Call Forward on Everyone Logged Out" events for a hunt pilot number? In other words, make it call forward when everyone is logged out of the hunt group, but have no call forward if everyone is busy?
 
Or can anyone think of a way to do what I'm trying to do in another way?
 
Thanks
 
Simon
 		 	   		  
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