[cisco-voip] Use of AAR in UCCX environment

[Mike Lydick]

Has anyone designed the use of AAR with callcenter agents that are dispersed
over multiple locations. I can not see how this can designed effectively.
Basics are you have 4 locations, all locations have agents, all locations
also have standard users. The premise is to have AAR help limit bandwidth
(reroute when necessary) but with agents this would not be a desired action
as they do not have DID. Technically you could put all Callcenter resource
in 1 location but that location would be spread over the WAN links and would
defeat the purpose. Alternate plan would be to only enable AAR for the
standard users and drop the bandwidth limits to leave a larger buffer for
Agents.


Best Regards,

Mike Lydick
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