[cisco-voip] Use of AAR in UCCX environment

[Anthony Holloway]

This is an interesting topic to me.  I am proficient in contact center, but
not in AAR.  I would like to see what others have to say about this as well.
 Thank you for the topic.

Anthony

On Thu, Sep 23, 2010 at 3:53 PM, Mike Lydick <mike.lydick at gmail.com> wrote:

> Has anyone designed the use of AAR with callcenter agents that are
> dispersed over multiple locations. I can not see how this can designed
> effectively. Basics are you have 4 locations, all locations have agents, all
> locations also have standard users. The premise is to have AAR help limit
> bandwidth (reroute when necessary) but with agents this would not be a
> desired action as they do not have DID. Technically you could put all
> Callcenter resource in 1 location but that location would be spread over the
> WAN links and would defeat the purpose. Alternate plan would be to only
> enable AAR for the standard users and drop the bandwidth limits to leave a
> larger buffer for Agents.
>
>
> Best Regards,
>
> Mike Lydick
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100923/b21fd5bc/attachment.html>