[cisco-voip] CUEAC keyboard shortcuts

[Bill Talley]

For the original AC software, Cisco actually shipped a laminated AC shortcut
cheat sheet with the UCM software.

Sent from a mobile device with very tiny touchscreen input keys. Please
excuse my typos.

On Sep 29, 2010, at 6:28 PM, Bennie Grant <Bennie.Grant at mettoni.com> wrote:

Wow – not heard that one before....

Firstly, as you know it is Cisco who ship out the product, licenses etc.
With the old Cisco Attendant Console (CAC), there was nothing to “ship”, so
I don’t understand how this has happened. It certainly sounds as if they are
the instructions for the old AC. As I say though, it doesn’t make sense as
they shouldn’t be shipping this, and then never used to either!

If possible, could you please send me a scanned copy of that as well as the
paperwork with the LAC on it (so we can tie them to the same “shipment”) and
we’ll escalate this to Cisco Manufacturing

Regarding the shortcuts – I believe that they are all covered in the user
guide. It is not possible to customize them from the application – the
design of them has been honed over years around the ergonomics, and once a
user is used to it they find it much quicker – especially with most
functions being centered around the number pad and the 6 buttons directly
next to it....

However, I guess it would be possible to use a 3rd party macro-like tool to
program other keyboard presses to mimic what CUEAC is expecting. I havent
tried this (and it wouldn’t be TAC supported I imagine), but it could be
worth trying if you have a real need for it?

Cheers

-- 
Bennie Grant
*VP - Operations
*Arc Solutions (International) Inc
Part of the Mettoni group | www.mettoni.com


------------------------------
*From: *Charles Goldsmith <wokka at justfamily.org>
*Date: *Wed, 29 Sep 2010 17:50:05 +0100
*To: *voip puck <cisco-voip at puck.nether.net>
*Subject: *[cisco-voip] CUEAC keyboard shortcuts

For those of you in the know about the older CM AC client and the new Arc
OEMd CUEAC.  I received my license today, and in the envelope was a small
slip of paper with a lot of keyboard shortcuts.  Since I didn't see this in
the CUEAC help or docs, I had to go try it out, and of course, they don't
work.  For example, it shows that answer call is Ctrl-A and end call is
Ctrl-H.

I'm guessing this is from the older AC.

CUEAC is ok, not great in my opinion, or of the operator that is using it.
 I never used the older version, but it seems that its lacking some basic
features.  I posted over on the ARC forums about it, but if anyone has
insight into filtering, sorting and customizing keyboard shortcuts with it,
I'd like to hear what you did.

Thanks
Charles

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