[cisco-voip] CUEAC keyboard shortcuts

[Matthew Loraditch]

Bennie,
I just recently ordered CUDAC for two clients and got the same shortcut strip and the topic also came up in the private CUG groups with similar results.

Matthew Loraditch, CCVP, CCNA, CCDA
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bennie Grant
Sent: Wednesday, September 29, 2010 7:29 PM
To: Charles Goldsmith; voip puck
Subject: Re: [cisco-voip] CUEAC keyboard shortcuts

Wow - not heard that one before....

Firstly, as you know it is Cisco who ship out the product, licenses etc. With the old Cisco Attendant Console (CAC), there was nothing to "ship", so I don't understand how this has happened. It certainly sounds as if they are the instructions for the old AC. As I say though, it doesn't make sense as they shouldn't be shipping this, and then never used to either!

If possible, could you please send me a scanned copy of that as well as the paperwork with the LAC on it (so we can tie them to the same "shipment") and we'll escalate this to Cisco Manufacturing

Regarding the shortcuts - I believe that they are all covered in the user guide. It is not possible to customize them from the application - the design of them has been honed over years around the ergonomics, and once a user is used to it they find it much quicker - especially with most functions being centered around the number pad and the 6 buttons directly next to it....

However, I guess it would be possible to use a 3rd party macro-like tool to program other keyboard presses to mimic what CUEAC is expecting. I havent tried this (and it wouldn't be TAC supported I imagine), but it could be worth trying if you have a real need for it?

Cheers

--
Bennie Grant
VP - Operations
Arc Solutions (International) Inc
Part of the Mettoni group | www.mettoni.com<http://www.mettoni.com>

________________________________
From: Charles Goldsmith <wokka at justfamily.org>
Date: Wed, 29 Sep 2010 17:50:05 +0100
To: voip puck <cisco-voip at puck.nether.net>
Subject: [cisco-voip] CUEAC keyboard shortcuts

For those of you in the know about the older CM AC client and the new Arc OEMd CUEAC.  I received my license today, and in the envelope was a small slip of paper with a lot of keyboard shortcuts.  Since I didn't see this in the CUEAC help or docs, I had to go try it out, and of course, they don't work.  For example, it shows that answer call is Ctrl-A and end call is Ctrl-H.

I'm guessing this is from the older AC.

CUEAC is ok, not great in my opinion, or of the operator that is using it.  I never used the older version, but it seems that its lacking some basic features.  I posted over on the ARC forums about it, but if anyone has insight into filtering, sorting and customizing keyboard shortcuts with it, I'd like to hear what you did.

Thanks
Charles

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