[cisco-voip] CUEAC keyboard shortcuts

[Charles Goldsmith]

Thanks for the info on the keyboard shortcuts in CUEAC, I'll revisit those
with my operator.

Thanks again Bennie
Charles


On Wed, Sep 29, 2010 at 6:28 PM, Bennie Grant <Bennie.Grant at mettoni.com>wrote:

>  Wow – not heard that one before....
>
> Firstly, as you know it is Cisco who ship out the product, licenses etc.
> With the old Cisco Attendant Console (CAC), there was nothing to “ship”, so
> I don’t understand how this has happened. It certainly sounds as if they are
> the instructions for the old AC. As I say though, it doesn’t make sense as
> they shouldn’t be shipping this, and then never used to either!
>
> If possible, could you please send me a scanned copy of that as well as the
> paperwork with the LAC on it (so we can tie them to the same “shipment”) and
> we’ll escalate this to Cisco Manufacturing
>
> Regarding the shortcuts – I believe that they are all covered in the user
> guide. It is not possible to customize them from the application – the
> design of them has been honed over years around the ergonomics, and once a
> user is used to it they find it much quicker – especially with most
> functions being centered around the number pad and the 6 buttons directly
> next to it....
>
> However, I guess it would be possible to use a 3rd party macro-like tool to
> program other keyboard presses to mimic what CUEAC is expecting. I havent
> tried this (and it wouldn’t be TAC supported I imagine), but it could be
> worth trying if you have a real need for it?
>
> Cheers
>
> --
> Bennie Grant
> *VP - Operations
> *Arc Solutions (International) Inc
> Part of the Mettoni group | www.mettoni.com
>
>
> ------------------------------
> *From: *Charles Goldsmith <wokka at justfamily.org>
> *Date: *Wed, 29 Sep 2010 17:50:05 +0100
> *To: *voip puck <cisco-voip at puck.nether.net>
> *Subject: *[cisco-voip] CUEAC keyboard shortcuts
>
>
> For those of you in the know about the older CM AC client and the new Arc
> OEMd CUEAC.  I received my license today, and in the envelope was a small
> slip of paper with a lot of keyboard shortcuts.  Since I didn't see this in
> the CUEAC help or docs, I had to go try it out, and of course, they don't
> work.  For example, it shows that answer call is Ctrl-A and end call is
> Ctrl-H.
>
> I'm guessing this is from the older AC.
>
> CUEAC is ok, not great in my opinion, or of the operator that is using it.
>  I never used the older version, but it seems that its lacking some basic
> features.  I posted over on the ARC forums about it, but if anyone has
> insight into filtering, sorting and customizing keyboard shortcuts with it,
> I'd like to hear what you did.
>
> Thanks
> Charles
>
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