[cisco-voip] Transformation Pattern Usage

[Matthew Loraditch]

Lelio,
In our case we don’t want the DID outpulsed in most cases as we have a contact center and don’t want customers bypassing our queues. Hence what I was proposing.  Make sense?


Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: Thursday, September 30, 2010 9:15 AM
To: Matthew Loraditch
Cc: voip puck
Subject: Re: [cisco-voip] Transformation Pattern Usage

Actually, it can be much simpler.

Check "Use external calling mask" on the route patterns and fill in all DN's external mask with the number you want. So, for the most part, it will be your general number, but for those with a DID, put their DID in.

This does have the side affect of putting the mask onto the first line of the phone, however.

Unless I misunderstood your question.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)

________________________________
From: "Matthew Loraditch" <MLoraditch at heliontechnologies.com>
To: "voip puck" <cisco-voip at puck.nether.net>
Sent: Thursday, September 30, 2010 9:01:54 AM
Subject: [cisco-voip] Transformation Pattern Usage


So If I want my caller ID to generally be our main number but for specific callers to be something else would I setup transformation patterns like follows and put them in a Partition accessible by the calling party transform CSS of my gateway?
Pattern: 1[2-9]XX[2-9]XXXXXX Calling Party Transformation Mask: Main Number
Pattern: CEO’s Cell Calling Party Transformation Mask: Use Calling Party’s External Phone Mask (AKA Expose their DID)

Also to be sure I’m clear if do my pre dot discards on my route list, my pattern at the transform needs to be w/o my access code and the dot?






Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!


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