[cisco-voip] UCCX 8.0 Monitor who is actually on a queue (ie caller-id)

[Anthony Holloway]

I'm pretty sure you can access URL documents in standard, and if I'm right,
you could post your info to a web server, then the web server can handle the
backend data piece.

E.g.,  set http_response = url["
http://internalserver.local/uccx/realtime/addcaller?ani=" + ani + "&dnis=" +
dnis + "&csq=" + csq]

Anthony

On Thu, Mar 31, 2011 at 12:40 PM, Anthony Kouloglou <akoul at dataways.gr>wrote:

>  Thanks Matthew,
> so in my case were i have UCCX Standard, do you think that it is possible
> to do these queries in our MS-SQL?
> Can i make db queries with the standard version of UCCX8.0?
>
> Best Regards
> Anthony
>
>
>
> If you do some sort of custom reporting you can have this but it is not
> built in. We asked about this we got CCX internally.
>
>
>
> We wrote a custom database and sql writes into our applications so we could
> see this.
>
>
>
>
>
> *Matthew Loraditch, CCVP, CCNA, CCDA*
> 1965 Greenspring Drive
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [
> mailto:cisco-voip-bounces at puck.nether.net<cisco-voip-bounces at puck.nether.net>]
> *On Behalf Of *Anthony Kouloglou
> *Sent:* Thursday, March 31, 2011 11:53 AM
> *To:* cisco-voip at puck-nether.net
> *Subject:* [cisco-voip] UCCX 8.0 Monitor who is actually on a queue (ie
> caller-id)
>
>
>
> Hi all,
> in a UCCX8.0 is it possible for an adminitrator/supervisor to be able not
> just to see how many calls are in a queue (which is done through the
> Supervisor desktop), but also to view the caller-ids of the customers in the
> queue?
>
> Thanks and Kind Regards
> Anthony
>
>
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