[cisco-voip] CUEAC call distribution to 2 operators sharing the same queue

[Mike Lydick]

Where is the Forced Deliver setting?


Best Regards,

Mike Lydick




On Mon, Apr 4, 2011 at 3:50 PM, Bennie Grant <Bennie.Grant at mettoni.com>wrote:

> Mike
>
> All calls are displayed to all operators at the same time – they see them
> in the F8 section ("all queues") of the application
>
> If you have it set to "forced delivery", then the calls are sent to each
> operator in turn, based on who's been waiting the longest. If you want to be
> sure that "everyone sees them all" - which of course is the fairest way of
> handling it if its a union requirement, then make sure you don’t have forced
> delivery turned out
>
> Thanks
>
> Bennie Grant
> *VP - Operations
> *Arc Solutions (International) Inc
> D: 919-392-2241 |  M: 919-599-8744
> Part of the Mettoni group | www.mettoni.com
>
> From: Mike Lydick <mike.lydick at gmail.com>
> Date: Mon, 4 Apr 2011 20:29:33 +0100
> To: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
> Subject: [cisco-voip] CUEAC call distribution to 2 operators sharing the
> same queue
>
> We need to ensure that 2 operators get presented the same number of calls
> due to union regulations. How would we ensure that the operators get the a
> circular call distribution of calls. We tried a Pilot -> HL -> LGs with
> multiple queues but when one operator logs out we get fast busy on the LG
> that get hit.
>
>
> Best Regards,
>
> Mike Lydick
>
>
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