[cisco-voip] CUE 8.0 with CUCM Issue

[Buchanan, James]

Does your inbound CSS have acces to the partition the CTI ports are in?

From: Jorge L. Rodriguez Aguila [mailto:jorge.rodriguez at netxar.com]
Sent: Sunday, April 17, 2011 08:58 PM
To: Buchanan, James; Cisco-Voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: RE: CUE 8.0 with CUCM Issue

CTI Ports with a JTAPI user

From: Buchanan, James [mailto:jbuchanan at presidio.com]
Sent: Sunday, April 17, 2011 8:42 PM
To: Jorge L. Rodriguez Aguila; Cisco-Voip (cisco-voip at puck.nether.net)
Subject: RE: CUE 8.0 with CUCM Issue

How is your CUE integrated to CUCM?

James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com/>
CCIE #25863, Voice

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jorge L. Rodriguez Aguila
Sent: Sunday, April 17, 2011 7:39 PM
To: Cisco-Voip (cisco-voip at puck.nether.net)
Subject: [cisco-voip] CUE 8.0 with CUCM Issue

I have integrated a CUE 8.0 with CUCM 8.0.3 and internally it works perfectly but when calls coming in from a T1 or a SIP trunk are transferred to CUE I get Busy tone on T1 and dropped call on the SIP trunk(IP2IP GW running SIP towards Provider and H323 towards Call Manager). I have verified that even though I am running G711u I have HW transcoding resources available. Any ideas on what Might be? This is my first CUE to Call Manager (non express) I don’t seem to find what is wrong and some pointers into where to look are greatly appreciated.


Jorge Rodriguez
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