[cisco-voip] SQL database dips on v7 (how to get list of phones that are not plugged in)

[Lelio Fulgenzi]

Yeah, I was thinking the same thing Wes. I'm just not sure what the person who requested the report is looking for. If they're looking for real-time reports, i.e. why can't I dial this number, then it's not useful. It might be a report they are hoping to help departments with with respect to phones that are not plugged in but they're still being billed for. 

Not sure quite yet. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message -----
From: "Wes Sisk" <wsisk at cisco.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "Jason Burns" <burns.jason at gmail.com>, cisco-voip at puck.nether.net 
Sent: Monday, April 25, 2011 11:03:40 AM 
Subject: Re: [cisco-voip] SQL database dips on v7 (how to get list of phones that are not plugged in) 

All RIS info is available though the AXL Servieabilty API. 

Stepping back there seems a simpler approach to me. 
1. use 'show risdb query' from CLI - this queries the local RIS information on each server. run this on all servers. You can get up to 1 record per phone from each server. 
2. Devices that have not registered will either not appear in the RIS results or will appear with status unknown. 
3. mashup that data with an export of all phones 

Any phone which has not seen a registration status change on at least 1 CM node would potentially be a phone that is not plugged in. 

You many even be able to abbreviate this with an RTMT device search. I would take this approach with caution. When last I checked RTMT would show a discrete row for every reported phone (1 phone, 3 nodes, = 3 rows) so this could produce false positives. It's a pretty simple exercise in working with sets to do otherwise. 

Regards, 
Wes 

On 4/25/2011 10:49 AM, Lelio Fulgenzi wrote: 


Thanks Jason. It doesn't look like there will be an easy way to do this. RIS seems to keep information only about phones that are plugged in. I'd have to some how export data from the phone query off all servers and compare this to data that is available for all phones. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message -----
From: "Jason Burns" <burns.jason at gmail.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: cisco-voip at puck.nether.net 
Sent: Monday, April 25, 2011 10:41:39 AM 
Subject: Re: [cisco-voip] SQL database dips on v7 (how to get list of phones that are not plugged in) 

Lelio, 

The registration status is not actually stored in the Informix database that I'm aware of. This means any SQL statement against the database wouldn't yield the information you're looking for. 

The information about registration status is stored in a shared memory space that the RIS process has access to. You can peek at the information RIS has from the command line for each server with the CLI command: 

show risdb query phone 

Where I think you need to go next is looking into another interface to access the registration info. It may be possible to query RIS programatically through the RIS web interface (just like RTMT does), or there may be something in the AXL API for this. I don't know the exact how-to for either of those though. 

-Burns 



On Mon, Apr 25, 2011 at 10:23 AM, Lelio Fulgenzi < lelio at uoguelph.ca > wrote: 





I'm hoping to get information from the tables using SQL and will read up on the database library in a while, however, just wondering about this one. From what I recall, IP address information is a different characteristic. Is this store in tables at all? If so/not, how can I access this information to produce a snapshot of phones that are not plugged in? 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 



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