[cisco-voip] No Audio-Features Personal Communicator 8.5

[Schmitz, Daniel]

Hi everyone,

I have a problem with one user in the costumers company.

Till yesterday he was able to log In to the CUPC 8.5 and control his desk phone or use the softphone. Today all audio features are gone

He is not able to select the Button "use my Cisco 7970 for audio".
And if you look at the server heals you just get this and not more:
[cid:image001.jpg at 01CC05B6.14715460]


The configuration looks god but a detailed problem report says:
2011-04-04 11:23:09,856 ERROR [ 1] [Cisco.Uc.Clients.CcClient.Client.Services.SessionService] [Class.Method(0)] - Failed to login
2011-04-04 11:23:24,840 ERROR [ 1] [Cisco.Uc.Clients.Common.WpfServicesClient.Utilities.ConversationManager] [Class.Method(0)] - Event with Device: has referenced an unknown device
2011-04-04 11:23:24,840 ERROR [ 1] [Cisco.Uc.Clients.Common.WpfServicesClient.Utilities.ConversationManager] [Class.Method(0)] - Event with Device: has referenced an unknown device
2011-04-04 11:23:25,168 ERROR [ 1] [Cisco.Uc.Clients.Common.WpfServicesClient.Utilities.ConversationManager] [Class.Method(0)] - Event with Device:SEP00070E578AFB has referenced an unknown device
2011-04-04 11:23:25,184 ERROR [ 1] [Cisco.Uc.Clients.Common.WpfServicesClient.Utilities.ConversationManager] [Class.Method(0)] - Event with Device:UPCMANIGELJ has referenced an unknown device
2011-04-04 11:23:25,231 ERROR [ 1] [Cisco.Uc.Clients.Common.WpfServicesClient.Utilities.ConversationManager] [Class.Method(0)] - Event with Device:CSFMANIGELJ has referenced an unknown device




Does anyone have a clue what's causing this problem?

Mit freundlichen Grüßen / Kind Regards


Daniel Schmitz
Senior IT-Specialist
[cid:image002.gif at 01CC05B6.14715460][cid:image003.gif at 01CC05B6.14715460][cid:image004.gif at 01CC05B6.14715460] [cid:image005.gif at 01CC05B6.14715460]

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