[cisco-voip] Cisco IP Phones Problem

Thu Aug 4 13:53:57 EDT 2011

That's what going to 'network configuration' and pressing the 'erase' softkey is for.

A factory reset wipes the firmware and the settings and reloads a firmware so it's as if it came from the factory.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
Sent: Thursday, August 04, 2011 12:38 PM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] Cisco IP Phones Problem

I never expected a restore factory default to do anything but wipe the configured settings (tftp, callamanger,etc) versus downloading a new load and or changing from SCCP/SIP.  Is this a bug, since the GUI doesn't have a way to change whether default load is SCCP vs SIP?

This should be documented somewhere, TAC had no idea and sent me new phones.

The other workaround to create a SCCP device with that MAC also works on a per device basis.

From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Thursday, August 04, 2011 11:38 AM
To: Lelio Fulgenzi
Cc: Jason Aarons (AM); cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] Cisco IP Phones Problem

Yup, just install an SCCP load but be aware that it will change device defaults.

-Ryan

On Aug 4, 2011, at 9:29 AM, Lelio Fulgenzi wrote:

Thanks Ryan - That answers my question about how the default load is changed.

But raises another one, if the last COP you installed was SIP, but you want the default load to be SCCP, how do you go about changing it? Can you simply reinstall the latest SCCP load again?

Thanks, Lelio

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)
________________________________
From: "Ryan Ratliff" <rratliff at cisco.com<mailto:rratliff at cisco.com>>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: "Jason Aarons (AM)" <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>>, "cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Sent: Thursday, August 4, 2011 9:25:35 AM
Subject: Re: [cisco-voip] Cisco IP Phones Problem

If you did a factory reset and the phone switched to a SIP load then it just means the default load on the TFTP server was SIP.  This will be determined by the last load file you installed via cop file on the server.

-Ryan

On Aug 4, 2011, at 9:20 AM, Lelio Fulgenzi wrote:

That's bizarre. All the documentation still refers to that key sequence. I wonder if it's something to do with the CCM config that says upgrade to SIP if no SCCP phone exists.

Were these phones configured in CCM?

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)
________________________________
From: "Jason Aarons (AM)" <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: "cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Sent: Thursday, August 4, 2011 9:13:57 AM
Subject: RE: [cisco-voip] Cisco IP Phones Problem
Nope. Saw it with 7942 phones last year with 8.5x load at a customer. I thought I bricked the phone. Did it again. Bricked another phone. Did RMAs as no one could tell me what was wrong. Next customer I did  same, noticed under Settings > Device Info it was a SIP load on the phone and put 1-1 together.

Maybe if it's unplugged from network it won't do that? Not sure.

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]<mailto:[mailto:lelio at uoguelph.ca]>
Sent: Thursday, August 04, 2011 9:11 AM
To: Jason Aarons (AM)
Subject: Re: [cisco-voip] Cisco IP Phones Problem

are you joking?

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)
________________________________
From: "Jason Aarons (AM)" <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>>
To: "Adewale2" <adewale2 at yahoo.com<mailto:adewale2 at yahoo.com>>, cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Sent: Thursday, August 4, 2011 9:09:04 AM
Subject: Re: [cisco-voip] Cisco IP Phones Problem
That no longer does a factory reset, you just changed to a SIP load.

Register the device in callmanager as a SIP device, then delete and create it as a SCCP device, let it register and it will change loads back to SCCP.

I'm not sure what the new factory default sequence is, but whoever decided to change the sequence should be reprimanded. It tooks me awhile to figure out what was happening when I thought I was reseting phones back to factory default.

Other option is to RMA the phone and get a SCCP back.

Jason Aarons
Consultant
Dimension Data
904-338-3245 mobile

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net]<mailto:[mailto:cisco-voip-bounces at puck.nether.net]> On Behalf Of Adewale2
Sent: Thursday, August 04, 2011 8:59 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Cisco IP Phones Problem

Hello ,
 I am having problem with Cisco IP Phones i used factory reset ( 123456789*0#)  for; It is just showing Upgrading and Cisco Logo.
Could anyone advice on what to do  please

Thanks in Advance
Addy

itevomcid

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