[cisco-voip] Cisco IP Phones Problem

Thu Aug 4 14:04:18 EDT 2011

From the same document I sent earlier.
>  Performing a Factory Reset
> 
> When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: 
> 
> •CTL file—Erased
> 
> •LSC—Erased
> 
> •User configuration settings—Reset to default values
> 
> •Network configuration settings—Reset to default values
> 
> •Call histories—Erased
> 
> •Locale information—Reset to default values
> 
> •Phone application—Erased (phone recovers by loading the appropriate default load file (term75.default.loads, term71.default.loads, term70.default.loads, term65.default.loads, or term45.default.loads) depending on the phone model)
> 

In the process of recovering the phone application the first thing the phone will do is load whatever the default load on the server DHCP is pointing it to.  If that's a SIP load  you get SIP and if it's SCCP then you'll get SCCP.  After the default load is obtained the phone will reboot to it and then proceed with a normal boot process.  If the phone is still provisioned in CUCM (and DHCP option 150 is pointing to the correct server) then it will load whatever load it's SEPmac.cnf.xml file points to.  If this is a different load than what the phone got via the default file then it will proceed to upgrade again.
In the end the phone should be back in the state it was before you did the factory reset, minus whatever problem caused you to do the factory reset.  If the problem still exists then you didn't need to do the factory reset to begin with.

Please feel free to unicast me your SR number and I'll follow up on it.

-Ryan

On Aug 4, 2011, at 1:37 PM, Jason Aarons (AM) wrote:

I never expected a restore factory default to do anything but wipe the configured settings (tftp, callamanger,etc) versus downloading a new load and or changing from SCCP/SIP.  Is this a bug, since the GUI doesn’t have a way to change whether default load is SCCP vs SIP?

This should be documented somewhere, TAC had no idea and sent me new phones.

The other workaround to create a SCCP device with that MAC also works on a per device basis.

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Thursday, August 04, 2011 11:38 AM
To: Lelio Fulgenzi
Cc: Jason Aarons (AM); cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] Cisco IP Phones Problem

Yup, just install an SCCP load but be aware that it will change device defaults.

-Ryan

On Aug 4, 2011, at 9:29 AM, Lelio Fulgenzi wrote:

Thanks Ryan - That answers my question about how the default load is changed.

But raises another one, if the last COP you installed was SIP, but you want the default load to be SCCP, how do you go about changing it? Can you simply reinstall the latest SCCP load again?

Thanks, Lelio

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)

From: "Ryan Ratliff" <rratliff at cisco.com>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: "Jason Aarons (AM)" <jason.aarons at dimensiondata.com>, "cisco-voip (cisco-voip at puck.nether.net)" <cisco-voip at puck.nether.net>
Sent: Thursday, August 4, 2011 9:25:35 AM
Subject: Re: [cisco-voip] Cisco IP Phones Problem

If you did a factory reset and the phone switched to a SIP load then it just means the default load on the TFTP server was SIP.  This will be determined by the last load file you installed via cop file on the server.

-Ryan

On Aug 4, 2011, at 9:20 AM, Lelio Fulgenzi wrote:

That's bizarre. All the documentation still refers to that key sequence. I wonder if it's something to do with the CCM config that says upgrade to SIP if no SCCP phone exists.

Were these phones configured in CCM?

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)

From: "Jason Aarons (AM)" <jason.aarons at dimensiondata.com>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: "cisco-voip (cisco-voip at puck.nether.net)" <cisco-voip at puck.nether.net>
Sent: Thursday, August 4, 2011 9:13:57 AM
Subject: RE: [cisco-voip] Cisco IP Phones Problem

Nope. Saw it with 7942 phones last year with 8.5x load at a customer. I thought I bricked the phone. Did it again. Bricked another phone. Did RMAs as no one could tell me what was wrong. Next customer I did  same, noticed under Settings > Device Info it was a SIP load on the phone and put 1-1 together.

Maybe if it’s unplugged from network it won’t do that? Not sure.

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Thursday, August 04, 2011 9:11 AM
To: Jason Aarons (AM)
Subject: Re: [cisco-voip] Cisco IP Phones Problem

are you joking? 

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)

From: "Jason Aarons (AM)" <jason.aarons at dimensiondata.com>
To: "Adewale2" <adewale2 at yahoo.com>, cisco-voip at puck.nether.net
Sent: Thursday, August 4, 2011 9:09:04 AM
Subject: Re: [cisco-voip] Cisco IP Phones Problem

That no longer does a factory reset, you just changed to a SIP load.

Register the device in callmanager as a SIP device, then delete and create it as a SCCP device, let it register and it will change loads back to SCCP.

I’m not sure what the new factory default sequence is, but whoever decided to change the sequence should be reprimanded. It tooks me awhile to figure out what was happening when I thought I was reseting phones back to factory default.

Other option is to RMA the phone and get a SCCP back.

Jason Aarons
Consultant
Dimension Data
904-338-3245 mobile

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Adewale2
Sent: Thursday, August 04, 2011 8:59 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Cisco IP Phones Problem

Hello ,
 I am having problem with Cisco IP Phones i used factory reset ( 123456789*0#)  for; It is just showing Upgrading and Cisco Logo.
Could anyone advice on what to do  please

Thanks in Advance
Addy  

itevomcid

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