[cisco-voip] oddball UCCX thing

[Mike King]

My specific issue was:
CSCtc32123 Bug Details
*UCCX 7.x Select Resource Step reaches 1000 step max and fails.**Symptom:*
UCCX 7.0(1)SR04 script application reaches max step 1000 and causing
exception. It works sometimes under smaller loads. Logs show the following
example multiple times.

Interruption Handler: Select Resource (--Triggering Contact-- from CSQ )
08869: 3226496: Sep 29 15:40:40.567 EDT %MIVR-ENG-7-UNK:Execute step of Task
21000021008 :

*Conditions:*
Heavy call volume load.
Version:
CCM - 7.x
UCCX - 7.0(1)SR04_Build0443

*Workaround:*
An ES (ES2) is available on CCO for UCCX 7.0(1)SR4 at
http://www.cisco.com/cgi-bin/special.cgi

On Tue, Aug 16, 2011 at 5:54 PM, Fuermann, Jason <jason.f at shsu.edu> wrote:

> I think I may be experiencing this issue right now, got versions or a bug
> number?****
>
> ** **
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Mike King
> *Sent:* Tuesday, August 16, 2011 1:42 PM
> *To:* Ed Leatherman
> *Cc:* Cisco VOIP
> *Subject:* Re: [cisco-voip] oddball UCCX thing****
>
> ** **
>
> I had an instance of this a few weeks ago, where we were hitting something
> similar (maybe this is what you referring the the NetPro Forums) where we'd
> get an error in the UCCX logs saying that it's had too many steps, and the
> call would get lost (Agents would display Reserved when they were supposed
> to be ringing, but were not actually ringing).  We had to get a upgrade that
> basically replaced a single DLL file and restarted the UCCX service.****
>
> On Tue, Aug 16, 2011 at 8:21 AM, Ed Leatherman <ealeatherman at gmail.com>
> wrote:****
>
> I'm having a strange problem (aren't they all) with some agents in
> uccx (7.0.1SR5) being stuck in reserved state when they take calls.
> They never go into busy state.
>
> This seems to be different than the "Agent Stuck in Reserved" issues
> i'm reading about on netpro forums etc. They get the call and are able
> to handle it fine - but from CSD's point of view they just show up as
> reserved rather than busy - even in the agent logs. It's like for
> these certain agents UCCX doesn't realize the transfer is completed.
>
> Seems to only be certain agents accounts, i can have them log in at
> the same workstation with a different account (ext mobility) and
> behaves normally. Going to take a look into some log files this
> morning when I have a chance.
>
> --
> Ed Leatherman
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip****
>
> ** **
>
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