[cisco-voip] MOH volume control

[Jason Aarons (AM)]

Are you streaming from a MOH-USB-AUDIO (Griffin Technologies) or file based .wav ?
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a0080094766.shtml#q23

You can also use Audacity to lower the volume of your source wav file if use file based streaming before importing into CallManager.

The MOH-USB-AUDIO is a line level input, meaning you adjust the volume on the device going into the MOH-USB-AUDIO.

Someone said they bought a cord that adjusted the line level input
https://supportforums.cisco.com/thread/2008259

Jason Aarons
Consultant
Dimension Data
904-338-3245 mobile

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Patty Mangers
Sent: Wednesday, August 17, 2011 6:35 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] MOH volume control



Can anyone help me with the volume control for MOH?  Our callers are complaining that it is too loud and I have been unable to 'bring it down.'
Cisco Unified CM Administration

System version: 6.1.3.3190-1

I have followed this path:  System>Service Parameter Confg>select server>select service: Cisco IP Voice Media Streaming App>Advanced>Default MOH Volume Level.

I have changed the volume level, suggested Value is -2,  parameter is -1 to -10, with no results.  MOH still playing at the same volume.

Do any of you know if there is  somewhere else to change the volume that I am not aware of?

Any suggestions would be appreciated.

Thank you,


Patty Mangers
Telephone Systems
Chemeketa Community College
503.399.7769
patty.mangers at chemeketa.edu<mailto:patty.mangers at chemeketa.edu>


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