[cisco-voip] 9971 Phones -> Anyone using them in production?

[Stephen Welsh]

I've not used them in production yet, but I found they can be un-responsive, i.e. pressing the Line/Session button on the right doesn't respond sometimes.

Also when you take a screenshot (http://[Phone IP]/CGI/Screenshot) it takes about 8 seconds for the phone to share the image over a LAN connection, not a big deal but it makes me wonder on the overall performance of the phone hardware. With any luck a firmware update may improve performance as I found this with the original 7970, in the beginning it was pretty slow and I found it got better with future firmware updates.

My understanding is the next generation of phones after the 9997 etc. will all be based on Android, this should reduce the variations from one generation to another as Cisco won't have to port the code to yet another embedded system etc.

Thanks

Stephen Welsh
CTO
Unified FX
(http://www.unifiedfx.com)

On 18 Aug 2011, at 10:34, Nathan Reeves wrote:

All

Is anyone using the 9971 phones in production anywhere?  I've got a couple here and i'm finding some weird stuff with them.  I'm putting it down to being SIP only images, but I'd love to know what others have found they're like in the field.

A couple of things I'm still battling with:
 - When the phone has CFwdAll configured, nothing on the phone identifies that this is operational.
 - When you hit the CFwdAll button while CFwdAll is enabled, SCCP Phones would cancel the active forward.  You dont' appear to be able to cancel the Forward on these units.
 - iDivert (or Divert as it's known in the SIP images) doesn't work.  Can get the button to appear but when a call is incoming you can press the button and nothing happens (currently open with TAC).

I've had these issues on 8.0.3 and was hoping our move to 8.6.1 would resolve it but no such luck.  We're running the latest code on the phones.

Anyone got ideas on fixes for the above?

Thanks

Nathan
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