[cisco-voip] 9971 Phones -> Anyone using them in production?

Matthew Loraditch MLoraditch at heliontechnologies.com
Thu Aug 18 07:46:59 EDT 2011

I have one on my desk and use all those features with no problem. My answers are basically the same as Bernhard's.
I would definitely check and make sure you are running the latest firmware.

Matthew Loraditch, CCVP, CCNA, CCDA
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-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bernhard Albler
Sent: Thursday, August 18, 2011 5:45 AM
To: Nathan Reeves
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 9971 Phones -> Anyone using them in production?

Hi Nathan,
yes, we have some 99XX in production and one other customer has about
5000 89XX (which is the same codebase)
see answers inline

On Thu, Aug 18, 2011 at 11:34 AM, Nathan Reeves <nathan.a.reeves at gmail.com> wrote:

>  - When the phone has CFwdAll configured, nothing on the phone 
> identifies that this is operational.
After you entered the CFA you should see a Toast (Popup) with the entered detail. Also the Bar at the top of the phone (above the first line appearance) will show where the phone is forwarded to.
>  - When you hit the CFwdAll button while CFwdAll is enabled, SCCP 
> Phones would cancel the active forward.  You dont' appear to be able 
> to cancel the Forward on these units.
Is this the softkey or a PLK? Softkey will definitely work. Difference is, that the name of the softkey actually changes ("Forward off" or something similar when using english locales I believe).
So this should definitely work.

>  - iDivert (or Divert as it's known in the SIP images) doesn't work.  
> Can get the button to appear but when a call is incoming you can press 
> the button and nothing happens (currently open with TAC).
Have you configured a voicemail profile that is either the default or assigned to the phone?

> I've had these issues on 8.0.3 and was hoping our move to 8.6.1 would 
> resolve it but no such luck.  We're running the latest code on the phones.
> Anyone got ideas on fixes for the above?
What phone FW are you running?

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