[cisco-voip] 9971 Phones -> Anyone using them in production?

[Nathan Reeves]

Hmm, I must be doing something wrong here.

Firmware is 9.2.1.

On the Forward All side of things, I get the toast when I press the Forward
all Softkey.  I enter the destination number and the toast disappears.  I
don't see any change in icon in the top bar etc showing a forward (Found the
icon in the phone docs and definately not seeing it on screen anywhere).  I
don't get a Forward off button, the Forward all Softkey remains on screen
after a forward all is setup.

On Divert, yep, got a voicemail profile set for the primary DN.  If an
inbound call isn't answered I go through to voicemail successfully.  If I
call forward all to voicemail it works fine.  If I transfer the call through
to voicemail that works as well.

I can't see what I've managed to do so wrong :).  Got a TAC Case open now,
see where we get to.

Thanks for all the replies so far.

Nathan

On Thu, Aug 18, 2011 at 5:44 PM, Bernhard Albler
<bernhard.albler at gmail.com>wrote:

> Hi Nathan,
> yes, we have some 99XX in production and one other customer has about
> 5000 89XX (which is the same codebase)
> see answers inline
>
> On Thu, Aug 18, 2011 at 11:34 AM, Nathan Reeves
> <nathan.a.reeves at gmail.com> wrote:
>
> >  - When the phone has CFwdAll configured, nothing on the phone identifies
> > that this is operational.
> After you entered the CFA you should see a Toast (Popup) with the
> entered detail. Also the Bar at the top of the phone (above the first
> line appearance) will show where the phone is forwarded to.
> >  - When you hit the CFwdAll button while CFwdAll is enabled, SCCP Phones
> > would cancel the active forward.  You dont' appear to be able to cancel
> the
> > Forward on these units.
> Is this the softkey or a PLK? Softkey will definitely work. Difference
> is, that the name of the softkey actually changes ("Forward off" or
> something similar when using english locales I believe).
> So this should definitely work.
>
> >  - iDivert (or Divert as it's known in the SIP images) doesn't work.  Can
> > get the button to appear but when a call is incoming you can press the
> > button and nothing happens (currently open with TAC).
> >
> Have you configured a voicemail profile that is either the default or
> assigned to the phone?
>
> > I've had these issues on 8.0.3 and was hoping our move to 8.6.1 would
> > resolve it but no such luck.  We're running the latest code on the
> phones.
> >
> > Anyone got ideas on fixes for the above?
> What phone FW are you running?
>
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