[cisco-voip] 9971 Phones -> Anyone using them in production?

[Tim Frazee]

We are running 9971s all with 9.2(1) phoneloads on a 7.1(5)SU2 system. works
great. over VPNs and all.

9.0x phone loads where very odd and undependable. 9.2(1) is the only way.
7.1(5) highly recommended also. trying to patch up a 7.1(3) to make it work
leads to more problems.

forget that its SIP. Cisco has. there are more features on SIP than SCCP
that seem to matter I think. (opinion)

They are great replacements for the 7975 phone, but not yet mainstream
enough to replace 7942/7962s





On Thu, Aug 18, 2011 at 9:34 AM, Nathan Reeves <nathan.a.reeves at gmail.com>wrote:

> Hmm, I must be doing something wrong here.
>
> Firmware is 9.2.1.
>
> On the Forward All side of things, I get the toast when I press the Forward
> all Softkey.  I enter the destination number and the toast disappears.  I
> don't see any change in icon in the top bar etc showing a forward (Found the
> icon in the phone docs and definately not seeing it on screen anywhere).  I
> don't get a Forward off button, the Forward all Softkey remains on screen
> after a forward all is setup.
>
> On Divert, yep, got a voicemail profile set for the primary DN.  If an
> inbound call isn't answered I go through to voicemail successfully.  If I
> call forward all to voicemail it works fine.  If I transfer the call through
> to voicemail that works as well.
>
> I can't see what I've managed to do so wrong :).  Got a TAC Case open now,
> see where we get to.
>
> Thanks for all the replies so far.
>
> Nathan
>
> On Thu, Aug 18, 2011 at 5:44 PM, Bernhard Albler <
> bernhard.albler at gmail.com> wrote:
>
>> Hi Nathan,
>> yes, we have some 99XX in production and one other customer has about
>> 5000 89XX (which is the same codebase)
>> see answers inline
>>
>> On Thu, Aug 18, 2011 at 11:34 AM, Nathan Reeves
>> <nathan.a.reeves at gmail.com> wrote:
>>
>> >  - When the phone has CFwdAll configured, nothing on the phone
>> identifies
>> > that this is operational.
>> After you entered the CFA you should see a Toast (Popup) with the
>> entered detail. Also the Bar at the top of the phone (above the first
>> line appearance) will show where the phone is forwarded to.
>> >  - When you hit the CFwdAll button while CFwdAll is enabled, SCCP Phones
>> > would cancel the active forward.  You dont' appear to be able to cancel
>> the
>> > Forward on these units.
>> Is this the softkey or a PLK? Softkey will definitely work. Difference
>> is, that the name of the softkey actually changes ("Forward off" or
>> something similar when using english locales I believe).
>> So this should definitely work.
>>
>> >  - iDivert (or Divert as it's known in the SIP images) doesn't work.
>> Can
>> > get the button to appear but when a call is incoming you can press the
>> > button and nothing happens (currently open with TAC).
>> >
>> Have you configured a voicemail profile that is either the default or
>> assigned to the phone?
>>
>> > I've had these issues on 8.0.3 and was hoping our move to 8.6.1 would
>> > resolve it but no such luck.  We're running the latest code on the
>> phones.
>> >
>> > Anyone got ideas on fixes for the above?
>> What phone FW are you running?
>>
>
>
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