[cisco-voip] MOH volume control

[Gregory Wenzel]

If it's the cisco default moh then these instructions should help, your email lacks some info. Is your moh a live stream, is it the default moh or is this a recorded g711 ulaw recording.
Sometimes if the volume was extremely high during recording this may not work as well as you think. 

Hope this helps


Didn't work for you:
1.Open up the Cisco CallManager Admin web page in Internet Explorer.
2.Select Service > Service Parameters.
3.Select a Cisco CallManager server from the Server drop-down box. The parameter you change affects all Cisco CallManager servers in the cluster, so it does not matter which server you select.
4.Select Cisco MoH Audio Translator on the Service drop-down box.
5.Click Advanced to see all service parameters.
6.The Default MoH volume level is the parameter you can change. The default is -24 and the volume is measured in decibels (dB). You can enter a value in the range of -48 (soft) to 0 (loudest), but the change in volume affects only audio files processed after the change. For example, change to -28 for a softer source, or -20 for a louder source.
The service parameters setting works only for MoH audio files as the audio source. If you use a live feed or USB device as the audio source, you need to complete these steps to reduce the MoH volume.



Have you tried this?
1.Select Start > Settings > Control Panel.
2.Click Sounds and Multimedia.
3.Go to the Audio tab.
4.Under Sound Recording, click Volume to adjust the volume. The changes should take effect immediately after you click OK.

If it's not the default then maybe rerecord it.

Gregory 


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Patty Mangers
Sent: Wednesday, August 17, 2011 6:35 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] MOH volume control

Can anyone help me with the volume control for MOH?  Our callers are complaining that it is too loud and I have been unable to 'bring it down.'
Cisco Unified CM Administration

System version: 6.1.3.3190-1

I have followed this path:  System>Service Parameter Confg>select server>select service: Cisco IP Voice Media Streaming App>Advanced>Default MOH Volume Level.

I have changed the volume level, suggested Value is -2,  parameter is -1 to -10, with no results.  MOH still playing at the same volume. 

Do any of you know if there is  somewhere else to change the volume that I am not aware of?  

Any suggestions would be appreciated.  

Thank you,


Patty Mangers
Telephone Systems
Chemeketa Community College
503.399.7769
patty.mangers at chemeketa.edu


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