[cisco-voip] Teams and Supervisor Monitoring Limitations

[steve.siltman at assurant.com]

We had some issues the other day with one of our CTIOS server pairs.  They 
showed that they lost connectivity with each other.  This was just the 
beginning because the amount of traffic between them over the private 
network was quite high due to some limitations that we've exceeded.  We 
found that a few Supervisors and a couple of teams surpassed the limits 
suggested by the Call Center SRND.  These limits are a max of 50 agents 
per team and 200 agents monitored by a Supervisor.  Does anyone else run 
into these limitations?  I'm wondering how you get around them.  Do you 
create multiple logins for supervisors that require more agents to 
monitor?  We have a few that would like to monitor 400+ agents.  We 
currently run v7 but I noticed that v8 still has these same limits set.

One of the suggestions that Cisco had is to raise the timeout update value 
from 10 seconds to 20 seconds but we've recently converted from Avaya and 
apparently there was a 3 second refresh rate over there.  The 10 seconds 
they have now was already mentioned as a soar spot.

Thanks for any suggestions you may have. 


- Steve 

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