[cisco-voip] Cisco Unity 4.02 Partner Server Question

[Pat Hayes]

Hopefully you are referring to Unity 4.2 and not 4.0(2), but in either
case both are completely end of support by Cisco.

To answer your question, yes, it is possible for Unity to connect to
mailboxes on Exchange servers other than the partner. To do so, the
integration would have to meet the system requirements defined for
your version of Unity (basically the same requirements your partner
server originally needed to meet). That means using required version /
service pack of Exchange (no 2007 or 2010 for Unity 4.x) and network
(100 Mbs with minimal latency and no ACLs/FWs between Unity and
Exchange). Other than that, configuration wise it should be sufficient
to have the servers in the same AD and run permissions wizard against
all Exchange stores with Unity users on them. If you have all of that
in place and it still fails, start with checking the application event
log for warnings or errors.


On Tue, Aug 30, 2011 at 12:12 PM, Scholz, Torsten
<Torsten.Scholz at solveos.de> wrote:
> Hi,
>
> we have a customer with a Cisco Unity 4.02. This Voicemail System is currently connected with the german Exchange Partner Server.
>
> Now the users from UK with their own Exchange want also use this voicemail system (Cisco Unity). We have granted all necessary permissions for all three system account (cisco_dir, cisco_install, cisco msgstore) to the AD and exchange of UK. We can add new (UK) users per import from the exchange server and there occurs no error or issue during the user voicemail setup. But if the user wants to play his voice messages, after someone leaves a message, he gets the info that the message server is not available. All voice message will be stored temporary (UMR). Now the question is following:
>
> Is it possible to add users from another exchange cluster which is not the Partner Exchange Server of Cisco Unity?
>
> Within the configuration setup for the messagestore it is only possible to assign one exchange partner server.
>
> Maybe anyone knows this issue and give me some notes.
>
> Thank you in advance for your help.
>
> Best Regards,
>
> Torsten
>
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