[cisco-voip] UCCX 8 Engine Keeps stopping

[Russell Chaseling]

Nick,

Has TAC got a fix for you on this yet?

Russell

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick
Sent: 24 November 2011 09:36
To: Erick
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 8 Engine Keeps stopping

Hi Erick

I have logged a tac case for this and tac have confirmed its a java memory leak causing the issue, this is with 8.6.2a CUCM and 8.5.1 SU2 UCCX as these are the latest versions for both products, I am curently waiting on TAC, the have logged a defect to the BU and waiting form them to provide fix, not a good situation for me.

My case is not the only one they have open for this defect either.

Regards

Nick
On 23 November 2011 06:18, Erick <erickbee at gmail.com<mailto:erickbee at gmail.com>> wrote:
Licenses valid? I remember having that before getting the valid license files in email.

Sent from my iPad

On Nov 22, 2011, at 10:40 AM, Eric Butcher <Eric.Butcher at cdw.com<mailto:Eric.Butcher at cdw.com>> wrote:

> Can you more narrowly define stopping?  Is it going into partial service or is the Engine literally going into the SHUTDOWN / STOPPED state?
>
> Eric Butcher | CDW Professional Services
> P 317.569.4282<tel:317.569.4282> (SNR) |   eric.butcher at cdw.com<mailto:eric.butcher at cdw.com>
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Erick
> Sent: Tuesday, November 22, 2011 8:58 AM
> To: Nick
> Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] UCCX 8 Engine Keeps stopping
>
> Do you have all of the accounts created on  CM?  Correct passwords?  Correct CTI managers?
>
> On Nov 22, 2011, at 6:04 AM, Nick <csvoip at googlemail.com<mailto:csvoip at googlemail.com>> wrote:
>
>> Hi all
>>
>> I have just built a new UCCX  server on 8.5.1 SU2, I have done the pre configuration but I am having an issue with the UCCX Engine that keeps shutting down, everytime I start the service again after a few minutes it keeps stopping, anyone come across this before and got any ideas?
>>
>> Regards
>>
>> Nick
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