[cisco-voip] UCCX 8 Engine Keeps stopping

Nick csvoip at googlemail.com
Thu Dec 1 07:12:44 EST 2011


I dont have a bug ID at present, not been advised yet.

On 25 November 2011 03:05, Erick B. <erickbee at gmail.com> wrote:

> That's good to know, whats the bug id? Is the java memory leak on UCCX or
> CUCM?
>
> I've done 2-3 updates to UCCX 8.5.1 SU2 so far without that problem.
> Still have the odd issues on Agent desktops occuring now and then
> though that weren't present before 8.x versions.
>
> On Thu, Nov 24, 2011 at 3:35 AM, Nick <csvoip at googlemail.com> wrote:
> > Hi Erick
> >
> > I have logged a tac case for this and tac have confirmed its a java
> memory
> > leak causing the issue, this is with 8.6.2a CUCM and 8.5.1 SU2 UCCX as
> these
> > are the latest versions for both products, I am curently waiting on TAC,
> the
> > have logged a defect to the BU and waiting form them to provide fix, not
> a
> > good situation for me.
> >
> > My case is not the only one they have open for this defect either.
> >
> > Regards
> >
> > Nick
> >
> > On 23 November 2011 06:18, Erick <erickbee at gmail.com> wrote:
> >>
> >> Licenses valid? I remember having that before getting the valid license
> >> files in email.
> >>
> >> Sent from my iPad
> >>
> >> On Nov 22, 2011, at 10:40 AM, Eric Butcher <Eric.Butcher at cdw.com>
> wrote:
> >>
> >> > Can you more narrowly define stopping?  Is it going into partial
> service
> >> > or is the Engine literally going into the SHUTDOWN / STOPPED state?
> >> >
> >> > Eric Butcher | CDW Professional Services
> >> > P 317.569.4282 (SNR) |   eric.butcher at cdw.com
> >> >
> >> >
> >> > -----Original Message-----
> >> > From: cisco-voip-bounces at puck.nether.net
> >> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erick
> >> > Sent: Tuesday, November 22, 2011 8:58 AM
> >> > To: Nick
> >> > Cc: cisco-voip at puck.nether.net
> >> > Subject: Re: [cisco-voip] UCCX 8 Engine Keeps stopping
> >> >
> >> > Do you have all of the accounts created on  CM?  Correct passwords?
> >> >  Correct CTI managers?
> >> >
> >> > On Nov 22, 2011, at 6:04 AM, Nick <csvoip at googlemail.com> wrote:
> >> >
> >> >> Hi all
> >> >>
> >> >> I have just built a new UCCX  server on 8.5.1 SU2, I have done the
> pre
> >> >> configuration but I am having an issue with the UCCX Engine that
> keeps
> >> >> shutting down, everytime I start the service again after a few
> minutes it
> >> >> keeps stopping, anyone come across this before and got any ideas?
> >> >>
> >> >> Regards
> >> >>
> >> >> Nick
> >> >> _______________________________________________
> >> >> cisco-voip mailing list
> >> >> cisco-voip at puck.nether.net
> >> >> https://puck.nether.net/mailman/listinfo/cisco-voip
> >> >
> >> > _______________________________________________
> >> > cisco-voip mailing list
> >> > cisco-voip at puck.nether.net
> >> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >> >
> >> > _______________________________________________
> >> > cisco-voip mailing list
> >> > cisco-voip at puck.nether.net
> >> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
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