[cisco-voip] Call failed via Click To Call and WebDialer Service

[Wes Sisk]

I think you are here:
* the http post to webdialer was successful
* webdialer attempted to control the device via CTI
* the cti call to makecall on the device failed.  i'm not clear on the exact meaning at the end of that line.

i doubt this is client side error so i'd be disinclined to check client antivirus and firewall.  it looks more like cti control failure to me. i'd focus in that direction

* is the user assocaited to the device?
* does the device allow cti control?
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if CTI configuration looks correct then test the CTI API independently.  download jtapi plugin from CUCM and use the makecall test application:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/8_5_1/examples.html#wp1028968

If makecall fails it usually gives a more insightful error.

Regards,
Wes


On Dec 1, 2011, at 7:30 AM, Phil Bieber wrote:

 webdialer.CTIProvider - CTIProvider:makeCall() failed for SEP0026994505D5 on line 1145 ; p_Herford_Intern:EndCall in progress on device